- Returns Policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 14 days of purchase. You can return your product for credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original product packaging
- Returned items must have no visible signs of damage or use
To initiate a return or exchange, please complete the following steps:
- Contact us and notify us of your return request, we will ask for the details of your order and understand how you wish to resolve the request. You can reach us during normal business hours on +441329 836262 and you can email us at firstname.lastname@example.org
- Arrange to post your item/s back to us. The buyer is responsible for arranging and paying for a suitable courier
- Once we receive the item/s, we will check them to make sure they meet our return criteria. If everything is ok we will process your requested outcome within 3 business days. We will contact you if there are any issues with your item/s.